Customer Care Manager
: Job Details :

Job Description

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care Manager for the Charleston, SC market. This individual will be responsible for working with the homebuyer from initial purchase period through the lifespan of the warranty. They will work directly with the homeowner to ensure their overall satisfaction, while also de-escalating issues and resolving any urgent problems that come up. The role will be about 50% in the office, responding to issues via phone/email and the other 50% will be in the field to meet homeowners onsite and complete purchase follow-ups. Our client is looking for someone who wants longevity, along with a rich and rewarding career. There is extensive room for growth and career achievement, and they will support and train along the way.

Must Haves

• 2+ years of experience in a customer support role, ideally with an understanding of construction or property mgmt.
• Strong customer service skills with ability to adapt to and respond to different personalities
• Excellent written and verbal communication skills
• Professional demeanor with drive to grow in a career

Compensation:

$50,000 to $60,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.