Customer Care Professional
: Job Details :

About Benari

Benari Jewelers is a family-owned business that has been serving the greater Philadelphia area for over 50 years. The company offers an impressive array of engagement rings, wedding bands, anniversary bands, and fine jewelry from top designers. In addition, Benari carries an assortment of classic timepieces such as Rolex, Cartier, and Tudor.

About the job

At Benari Jewelers, we are looking for a WOLF that will fit into our work environment seamlessly. I am sure you are asking yourself, what makes someone a WOLF?

WOLVES are passionate about what they do, never settle for anything less than the absolute BEST! They bring magical energy wherever they work as they are survivors, working as a pack, always charging forward, making decisions and having an innate personal drive to not only work hard, but also do it in a creative way.

WOLVES have an impeccable work ethic. The phrase Thats not my job does NOT exist for them, and they are excited and happy to be at work every day.

WOLVES also exhibit humility and know that it takes EVERYONE to make the business successful. And when the hard work is done, wolves know how to have fun which is just as important!

Do YOU have what it takes to be a Benari WOLF? If so, keep reading and scream AWOOOOOOOO!

Summary

The Benari Customer Care Professional serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction. They will be responsible for accepting all jewelry for repair, assist the sales team when necessary while directly addressing any concerns, and facilitate the delivery of merchandise to customers to ensure their experience is unlike any other!

What is the Upside?

• Investment in your career development
• Exposure to all other departments within our organization
• A family-oriented culture unlike any other

What makes a successful Customer Care Professional?

• Ability to maintain composure in a high pressure, fast-paced environment
• Good listener and communicator
• Organized and good at multi-tasking
• Comfortable at handling phone calls and in person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail and has a sense of urgency
• A passion for the jewelry industry

Requirements

• Previous customer service experience
• Experience in a luxury retail environment preferred
• Must be able to work Saturdays