Customer Care Representative
: Job Details :

Job Details Join our Customer Care Department today! A GREAT BENEFITS PLAN * Health insurance - 50% paid for by the employer * Opportunity to enroll in dental * Vision, long term disability, short term disability & life insurance - 100% employer paid * 12 days of PTO in the 1st year + paid holidays! GREAT OPPORTUNITY FOR GROWTH * We promote from within * Performance is reviewed on an annual basis * We service all of Central North Carolina, as well as areas surrounding Wilmington & Myrtle Beach * Current office locations include Greensboro, Garner and Wilmington WHAT YOU'LL BE DOING | THE ROLE * Set the tone for the customer experience, sending welcome letters, and updating customer on initial appointment * Keep assigned homeowners updated throughout entire RbA experience * In this role you will be assigned to 7 to 10 Sales Associates * Once a sale is finalized all the details and customer demographics will be sent to the Customer Care Representative, who will be the customers' direct point of contact. * Coordinate with other departments to problem solve * Confirming order process with administrative team * Confirm shipping * Troubleshoot to avoid escalation * Answering questions * Addressing complaints * Displaying creative conflict resolutions skills * Our Customer Care Department is one of the most unique roles we have here at Renewal by Andersen. * You are given the opportunity to build relationships with customers continuously rather than having brief interactions. * You receive hourly pay, monthly bonus opportunities, and have weekends off! SKILLS * 1+ years Customer Service skills * 1+ Customer Relationship skills * 1+ years of Data Entry Skills * Computer literacy and navigating systems skills * Preferred - Experience with assisting customers from start to finish in a multistep process project * Excellent interpersonal skills and the ability to multitask * Strong competence in Microsoft Office Software * High attention to detail * Strong Organizational abilities * Home improvement/service experience preferred but not required Preferred: * Experience with assisting customers from start to finish in a multistep process project * Home improvement/service experience THE RENEWAL BY ANDERSEN Renewal by Andersen is the full-service window-replacement division of 115-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different-and better-window-replacement experience. Renewal by Andersen has seven company-owned locations, and over 100 independently owned affiliates across the United States. Job Type: Full-time Required to work Monday thru Friday - 8:00am-5:00pm Location: Greensboro, NC Starting Pay: $17.50 - $20 per hour Must be willing to submit to a background check