Customer Care RepresentativeColumbia, MOFull-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PMPay negotiable commensurate with experienceCustomer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.
What we're looking for:- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion, drive, and work ethic to succeed within the company, team, and individually
It Would Be Great If You Have These Skills Already- Customer service or insurance industry experience
- Bachelor's or Associate's Degree (not required)
- MO Property and Casualty License (not required)
- Comfortability with navigating basic CRM software and some data entry
- Key Responsibilities
- Coordinate client requests
- Finalize transactions including payment, legal documents, and finance agreements
- Analyze problems and seek customer resolutions
- Multitask over multiple service platforms
- Effectively communicate underwriting decisions to clients
- Communicate industry trends to leadership
- Assist with system improvements
- Licensed in Missouri (Training, learning, and testing to be provided and paid for)
- Great interpersonal skills to benefit the team environment