Customer Care Representative
: Job Details :

Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media. Core Competencies. Partnerships. Growth mindset. Results oriented. Customer focused. Professionalism. Reporting Relations:Accountable and Reports to: Senior Vice President, Communications; Director, Customer Care; Customer Care Senior Supervisor(s)Positions that Report to you: None. Primary Duties and Responsibilities. Responds to e-mails received via hy-vee.com. Routes emails to the proper parties using techniques outlined in the department manual. Answers and processes customer phone calls. Returns voicemail messages and follows up with stores to determine if appropriate action has been taken to address complaints. Engages customer on Live Chat to answer inquiries and provide information. Assists in monitoring social media activity and responds to comments on appropriate platforms. Repor...Customer Care, Representative, Social Media, Customer, Retail, Grocery