Your challenges
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Order Support
- Ensure order entry fulfilment by phone and electronic means.
- Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps, and dealers.
- Liaise with sales reps and end-users in relation to order resolution.
- Share orders with finance for payment fulfilment.
- Manage order-related complaints including entering eCRM tickets as necessary to document issues.
- Document all invoice-related/credits/billing issues via eCRM.
- Setup service and service tickets as necessary.
- Perform service billings for field, customers, and pipette centers including credits/rebills.
- Manage order entry inboxes including processing marketing redemptions.
Customer Care Responsibilities:
- Work directly with Sales Support, Order Support, and Technical Support in efforts to provide seamless support to all internal and external customers.
- Ensure proper product configurations in cooperation with the Technical Product Support team.
- Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps, and dealers.
- Act as a liaison with sales reps and end-users in relation to order resolution.
- Manage order-related complaints including entering eCRM tickets as necessary to document issues.
- Document all invoice-related/credits/billing issues via eCRM.
- Perform customer billing/invoice requests including credits and rebills while adequately documenting.
- Support the Sales Team on preparing product quotes.
- Coordinate with Sales to send out demos, samples, and marketing materials, where applicable.
- Work directly with the AR Department to ensure necessary protocol is being followed when accepting order requests.
Your expertise
- Bachelor's degree (B.A.) from a four-year college or university preferred; and one to two years' related experience and/or training; or equivalent combination of education and experience.
Your benefits at Eppendorf
- Competitive total rewards package including health, financial, and education benefits.
- Innovative and collaborative corporate culture.
- Contribute to improving the human living condition.
- Direct impact on business.
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