Job Title: Customer Care RepresentativeContract Duration: 12 MonthsPay rate: Upto $21/hrLocation: Berlin, CTWork Type: Hybrid, 2 days in office Tuesday/Wednesday in office 8 am - 4:30 pm Job Description:Are you passionate about energy efficiency and customer service? Join our team as a Customer Care Representative and make a positive impact on the environment.Key Responsibilities:
- Direct Customer Interaction: Provide exceptional customer service to residential and commercial/industrial customers interested in energy efficiency services.
- Program Implementation: Support the implementation of energy efficiency programs through direct customer engagement and administrative tasks.
- Lead Management: Manage and process customer inquiries, including calls, emails, and online submissions.
- Data Management: Maintain accurate records and track customer interactions within our CRM system.
- Administrative Support: Assist with reporting, rebate processing, and other administrative duties as needed.
Qualifications:
- Associate degree in business, marketing, or a related field
- 5-6 years of relevant experience in customer service or a related field
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Knowledge of energy efficiency programs and industry standards (preferred)
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and supportive work environment
- The chance to contribute to a sustainable future
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:Fortune 500 energy company serving New England. Committed to safety, reliability, environmental leadership, and expanding energy options. Values customers, communities, and employees. Seeking diverse and talented individuals to join our team.Keywords: customer service, energy efficiency, program implementation, lead management, data management, administrative support, customer care representative, customer support, customer service representative, customer service agent, customer service specialist, customer service associate
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