Location: all cities,AL, USA
Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama.
Who You are:
+ You have great communication and strong customer service skills.
+ You work well with a team.
+ You have excellent work ethic and leadership skills.
What You will be responsible for:
+ Provide exceptional customer experiences by empowering your customers.
+ Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.
+ Creating work orders, purchase orders and scheduling jobs.
+ Ability to navigate through multiple computer applications with speed and accuracy.
+ Ability to effectively research and identify solutions using computer-based resources.
+ Ability to work in a paperless work environment where customer privacy is paramount.
+ Ability to embrace feedback and coaching to help maximize your potential.
+ Maintaining a positive, empathetic and professional attitude toward customers always.
+ Responding promptly to customer inquiries.
+ Communicating with customers through various channels.
+ Acknowledging and resolving customer complaints.
+ Keeping records of customer interactions, transactions, comments and complaints.
+ Communicating and coordinating with colleagues as necessary.
+ Providing feedback on the efficiency of the customer service process.
+ Ensure customer satisfaction and provide professional customer support.
Who We are:
+ We believe in Doing the Right Thing
+ We believe in Service Excellence
+ We believe in Mutual Respect
+ We believe in Delivering Happiness
+ We believe in Safety
+ We believe in Continuous Improvement and Dedication
Perks:
+ Competitive Wages
+ 401K Benefits with match program
+ Paid Holidays
+ Paid Vacation
+ Health Plan for team members and their families
+ Incentive Programs
+ LegalShield
+ Marketplace Chaplains
+ On staff National Certified Counselor
+ Opportunity for professional growth and development
Qualifications and Skills:
+ Minimum of five years' experience in providing customer service via phone.
+ The talent to relate to customers in a professional and courteous manner.
+ Ability to stay calm when customers are stressed or upset.
+ A strong interest in using and promoting innovation and technology.
+ Excellent attention to detail and multi-tasking ability.
+ Excellent written, verbal and listening skills.
+ Computer skills, specifically the ability to use Microsoft Office
+ Self-motivation to work under his/her own initiative.
+ The ability to work under pressure.
+ An interest in ongoing personal development through training and coaching.
+ The ability to maintain excellent attendance and adherence to assigned work schedules.
+ The ability to type 30+ words per minute.
+ Must pass state, federal and criminal background check
+ Must be at least 18 years of age or older.
+ Enjoy being part of a team.
Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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