Location: Edwardsville,IL, USA
Looking for a career change?Looking for a Best Company who values the people more than the job?Ohhh, Come on! You just see this one at the perfect time! AO Globe Life is a dynamic and growing insurance provider, passionate about protecting the future of families and individuals. We pride ourselves on our customer-first mentality and commitment to delivering exceptional experiences every step of the way. Join us to be part of a team that values hard work, dedication, and a people-centered approach to customer service. Job Overview: As a Customer Care Representative at AO Globe Life, youll be the friendly face (and voice) of our organization. Your role will be essential in helping our clients navigate their insurance needs, answer questions, and resolve concerns with empathy, precision, and enthusiasm. This is a unique opportunity to make a genuine impact, building relationships and providing solutions that truly matter. Heres What Youll Do: - Engage with Customers: Handle emails, and inquiries with a focus on delivering clear, concise, and friendly assistance.- Problem Solve: Listen actively to understand customer needs and concerns, and use your knowledge to find resolutions effectively and efficiently.- Educate and Inform: Guide customers on policy benefits, claims processes, billing questions, and other insurance-related topics.- Record & Track Interactions: Accurately document interactions and follow-up actions in our system.- Collaborate with Team: Work closely with other departments to ensure customer issues are resolved swiftly, contributing to a seamless customer journey. What we need: - Experience: At least 1 year of experience in a customer-facing role (insurance industry experience is a plus but not required).- Excellent Communication Skills: Youre a clear, compassionate communicator with a knack for making complex information easy to understand.- Problem-Solving Mindset: You enjoy finding solutions and wont rest until the customer leaves satisfied.- Tech Savvy: Comfortable with Microsoft Office, and other basic computer applications.- Adaptability: Able to stay calm under pressure and adapt quickly to changes in policies or procedures.- Empathy & Positivity: You naturally make people feel heard and appreciated, even in challenging situations. Of course, Youll get the Perks & Benefits: - Competitive Salary: 100% Commission base salary with no limit plus performance based incentives.- Comprehensive Benefits Package: Including health, dental, and vision coverage- Flexible Work Schedule: Remote options and scheduling flexibility, gives you more time to yourself or to have a work-life balance.- Paid Training & Growth Opportunities- A Supportive, Collaborative Team Environment Want to be part of our growing company? If you're excited about making a difference in peoples lives and thrive in a customer-centric environment, wed love to hear from you!Apply today to join AO Globe Life and help us deliver top-notch service to our valued customers. AO Globe Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Work Here?We value our employees and strive to create a supportive and rewarding work environment.
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