Location: Pittsburgh,PA, USA
Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.
WHO WE ARE:
Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That's why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.
We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.
Sounds interesting? Let's talk.
AS A CUSTOMER CARE REPRESENTATIVE, YOU WILL:
* Answer our main customer care line in a cordial and professional manner
* Assist customers with ticket purchases, app and event registration questions, and other support-based questions over the phone, via Live Chat, and email
* Answer customers' questions concerning Leap Event Technology's events
* Resolve customer problems related to their ticket purchase
* Assist Client Support with Customer Care-related issues
* Keep accurate records of customer care inquiries through our internal admin client
LEARN MORE:
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ADDITIONAL INFORMATION:
This is a work-from-home role that requires a quiet space to work and home WiFi.
* Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
EXPERIENCE & SKILLS:
* H.S. diploma or equivalent required
* 1+ years of customer service experience
* Strong computer literacy. Must be internet savvy
* Ability to learn new tasks quickly
* Strong organizational skills with the ability to multi-task
* Excellent verbal/written communication skills
* Must be friendly and have a passion for helping others
* Good troubleshooting and problem-solving skills
* A passion for the entertainment and music industries a big plus!
* Must be fluent in English. French and/or Spanish language skills a plus.