Our company is seeking a friendly and empathetic individual to join our team as a customer care service representative. As the first point of contact for our clients, you will provide exceptional customer service and ensure each interaction is personalized and memorable. Your attention to detail and problem-solving skills will enable you to deliver accurate information and provide solutions to customer inquiries and complaints. You'll have the opportunity to work in a dynamic environment and contribute to our team's success.Responsibilities
- Assist customers by addressing and resolving inquiries via phone, email, and chat.
- Listen actively and use your empathetic skills to provide personalized solutions to customer needs and concerns.
- Communicate professionally while demonstrating patience, empathy, and resilience in challenging situations.
- Use various internal systems to create, manage, and follow up on customer accounts and cases.
- Work collaboratively with other internal teams to ensure customer satisfaction and timely resolution of issues.
- Provide exceptional service to customers to ensure retention and loyalty.
- Maintain a high level of product and service knowledge to accurately respond to customer inquiries.
Requirements
- High school diploma or GED
- 1-2 years
- Authorized to work in US
- Weekdays
- Property Casualty License (P&C)
Salary: $35,000.00-$45,000.00 per year