Customer Care Specialist 9a-6p
: Job Details :

Description Health, Vision, and Dental Insurance; Matching 401k; Paid Time Off Hourly, Non-Exempt, Starting at $18 / hour Tire Rack is seeking great Customer Care Specialists that want to join a great e-commerce team! Specialists will work as a team to provide support to a wide range of contacts. Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer's experience. If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you! Responsibilities: - Identify and assess customer needs in a high volume call center environment; - Communicate policies, grant accommodations, and show good judgment in all decision making; - Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution; - Collaborate with other departments to resolve technical issues; - Respect and appreciate every customer. Requirements: - 2+ years of Customer Service experience, preferred; - Quick learner with a positive attitude and a heart for providing great customer service; - Excellent verbal communication skills; - Strong written skills for email and written follow-up correspondence; - Strong ability to navigate the Internet efficiently; - Ability to prioritize and manage time effectively; - Ability to work in a fast-paced environment independently and as part of a team. Hours: Training: 4-6 weeks, Monday-Friday. - Schedule: Monday-Friday, 9:00am - 6:00pm, plus one (1) Saturday per month from 9:00am - 4:00pm. #HP