Customer Care Specialist - Inbound
: Job Details :

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Requirements

• Customer Care Specialist
• Position: Temp to Perm
• Location - Onsite only
• Hours: normally 8-5, M-F, limited overtime may be required to meet contractual obligations.

Responsibilities:

• Using a computerized system, responds to customer inquiries in a call center environment.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, research/resolve inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member
• Enroll/un-enroll clients, and if applicable everyone on the case by phone or paperwork with a provider.
• Acts as an advocate for the Medicaid client or Provider.
• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.

Required Skills:

• Outgoing and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task
• Ability to analyze new situations and apply problem-solving skills
• Ability to relate to the customer
• Ability to remain calm under pressure
• Ability to adapt to and incorporate new technologies
• Ability to learn from past mistakes (and Successes!)
• Ability to manage time effectively
• General conversational ability and call control
• Attention to detail
• Grammar and spelling accuracy

Suggested Skills:

• One-year medical insurance or medical office experience