Customer Care Specialist Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Queen Creek, AZ office. Your primary responsibility will be helping patients heal using TMS treatment. Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits
- Accelerated healthcare career growth - rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity's treatment options
Responsibilities
- Be the face of Serenity Healthcare
- One on one coaching and commitment to patients during treatment
- Graduate Serenity's paid TMS training program
- Own outcomes of patient treatment
Qualifications
- High School Diploma/ GED.
- Strong customer service mindset.
- Three years' work experience in customer service required
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us
- About Serenity Healthcare
- Serenity's Provided Services
Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]
Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm *This position is contingent on successfully completing a criminal background check.