Location: Montgomery,AL, USA
The Opportunity
Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis' tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and three GMP and ISO 13485 compliant manufacturing facilities in North America.
As a Customer Care Specialist, you will be responsible for overseeing the entire order-to-delivery process, supporting both our sales team and our customers. This role involves managing the order fulfillment process, onboarding new clients, coordinating product selection and shipment with production and shipping teams, and collaborating with sales to generate customer quotes. Additionally, you will be tasked with maintaining customer information within our SAP ERP system.
What You Will Do
This role encompasses all aspects of order transaction and management, with a focus on streamlining operational processes.
Who You Are & What You Bring
Education and Experience
Knowledge, Skills, and Abilities:
What We Offer
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow's Science Today” is complemented by our core values (EXCITE):
Excellence – We believe in solving for root cause. No shortcuts, no “band-aids”
Customer First – We prioritize the experience and outcomes of our customers above all.
Integrity – We are honest and accountable, holding ourselves to a high standard of ethical conduct.
Trust – We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
Entrepreneurship – We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.
Fortis provides a competitive salary, success-sharing bonus plan, medical, dental, disability and life insurance, and a 401(k) plan. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are an E-Verify Employer in the United States.