Location: all cities,NE, USA
Duties and Responsibilities:
* Communicates with consumers by phone, chat, letters and/or email and determines the best course of action to advocate on our customers behalf to obtain customer satisfaction.
* Resolves issues and concerns of retail customer base. Investigates and researches warranty, parts and/or dealer issues by performing all necessary legwork. (i.e. locating files/paperwork, communicating with various Kawasaki divisions to find solutions, etc.).
* Research customer situations in detail and be capable of making independent decisions on resolution.
* Accurately documents all communications and logs in the Product Support system.
* Maintains current knowledge of all Kawasaki products, services, promotions, parts, etc. Attends training classes and reads all relevant materials pertaining to new Kawasaki products and programs.
Education and Experience:
High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) with or equivalent from a four-year college; and minimum one to two years related experience and/or training in customer service environment; or equivalent combination of education experience. Powersports dealership experience preferred.
Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.
* Exhibits excellent oral and written communication skills.
* Demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
* Extremely detail and deadline oriented.
* Brings energy and enthusiasm to group or team efforts.
* Demonstrates a positive attitude; self-motivated and able to work as part of a team.
* Willing to accept responsibility and be relied on to perform.
* Attendance must be maintained at a satisfactory level.
* Solid knowledge and experience working with Microsoft's Word, Excel and Access Software.
* Successful in a high volume, high stress environment.
* Familiarity with Kawasaki Powersports or similar products is a plus.