Customer Care Specialist
: Job Details :

Overview:

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $45,900 to $51,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

PRIMARY PURPOSE OF POSITION

Exelon PowerLabs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support. This position coordinates all aspects of customer requests, order entry requirements, scheduling, and status updates. The Customer Care Specialist team works closely with PowerLabs technical staff and the Sales and Marketing team in fulfilling customers testing and calibration needs. The individual in this position will have good communication skills, build strong customer relationships, and will have a technical acumen for testing and calibration services. Duties also include coordination of customer onsites for testing and calibration activities at the customers' facility.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Responsible for establishing customer priorities that includes ensuring the organization accomplishes customer requirements and expectations.
• Process customer requests for outsourced testing and calibration services and procured materials. Create and manage vendor purchase orders assuring appropriate terms, quality, and technical requirements. Manage vendors and keep the customers informed of schedule updates.
• Handle routine RFQs, due date commitments, and expediting of services. Provide status updates, facilitate repair transactions, and schedule pick-up and deliveries to clients.
• Coordinate and schedule customer onsite testing and calibration services.
• Liasion between the support of technicians and engineers in the field performing customer onsite services. This may include processing PO revisions and coordinating technical support of field personnel. Assures that onsite services are closed out to provide value to the customer and PowerLabs
• Responsible for working with Exelon Nuclear plants to ensure equipment availability for outages
• Work closely with PowerLabs Sales and Marketing in promoting the services of Exelon PowerLabs

MINIMUM QUALIFICATIONS

• High school diploma
• Three to five (3-5) years of related experience
• Demonstrates excellent oral, interpersonal and written communication skills.
• Excellent planning and scheduling skills

Qualifications:

PREFERRED QUALIFICATIONS

• Associate Degree in a technical or business related field.
• Customer Service experience
• Experience in procurement of services or materials
• Experience with managing or coordinating projects