Customer Care Specialist
: Job Details :

Since 1972, Vanair has worked hard to bring you the best Mobile Power Solutions - consisting of air compressors, generators, welders, hydraulics, Electrified Power Equipment, and engine starters - in our industry so that our customers can work hard in theirs. Being at the forefront of our industry and staying ahead of our competition is challenging, demanding, and involves working hard - but it is also rewarding!

If you like being challenged, want to be part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we're looking for you - a driven and motivated new team member.

We are currently seeking to hire a CUSTOMER CARE SPECIALIST at our location in Michigan City, Indiana.

Job Summary

As a member of the Sales team, the Customer Care Specialist will provide friendly customer support in various ways.

Primary Duties and Responsibilities

* Answer status questions on a customer's order over the phone and through email

* Enter orders for machines and parts

* Quote machine and parts over the phone and through email

* Answer basic questions regarding machines and parts

* Interact with production/shipping to assist with order status and any additional shipping needs

* Assist with customer returns and credit issuing

* Follow up with customers to ensure their needs are being met

Job Qualifications and Skills

* Self-motivated with excellent time management skills

* Customer service oriented

* Excellent communication skills - oral and written

* Excellent computer aptitude - able to quickly learn how to use new software programs

* Must have the ability to work in a high stress environment, operate as a team, and interact with other departments, while maintaining a calm attitude

* Mechanical aptitude (compressor/generator/welder/engine starting experience preferred)

* Previous parts and machine sales experience highly desirable

* Willingness to work overtime as emergency situations warrant

* Must be a fun individual who enjoys working as a team and helping others

Benefits

Vanair offers a comprehensive benefits package that includes:

* 401(k) with a matching 5% contribution

* Employees are 100% invested in the 401(k) on day one

* Premium low deductible comprehensive health insurance including vision and dental

* Low employee contribution levels toward health care plans

* Health savings account (HSA)

* Flexible spending account (FSA)

* Annual tool allowance

* $1,000 Bonus Referral Program

* Profit Sharing

* Immediate eligibility for all 9.5 paid holidays

* Paid vacation days

* Paid wellness time

* Paid birthday

* $15,000 free life insurance policy

Great Work Environment

* Pleasant, clean, well-lighted environment

* Family-oriented

* First-of-the-month Friday company-supplied lunches

* Company parties including: Christmas Party, Santa for the Kids, Summer, Family Picnic, and more

* Local charity events

The Lincoln Electric Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

EEO is the Law | Pay Transparency Nondiscrimination Provision

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