Customer Care Specialist
: Job Details :

Improving the lives of those with chronic care diseases while providing solutions to our customers. Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.PLEASE NOTE THIS IS AN IN-PERSON ROLEEssential Duties:Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.Responsibilities:* Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items* Maintains open communication with patients/clients and referral sources* Responds to patient/client questions and problems* Services walk in customers as needed* Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested* Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.* Verifies medical necessity with physician* Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract* Verifies payer (with matrix), obtains authorization, expiration date* Verifies patient demographics and prior equipment usage with patient* Informs patient of financial responsibilities: copay, share of cost, deductible, etc.* Enters data and each order (new or otherwise) in system accurately and in a timely manner* Processes closet and on call orders as received* Enters notes in appropriate areas of insurance, general, and authorizations in the computer system* Process orders to shipping or dispatching for Technician or RT deliveries* Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information* Attends all departmental meetings, company meetings, and in-services* Reports to work daily and is ready to work at the scheduled start time* Works Saturday assignment as needed or scheduled* Performs any other duties that may be requested by supervisor or management* Understand and adheres to all of SuperCare Health company policies* To remain knowledgeable to date on all products, guidelines and insurance coverage trends* Maintain a professional safe and clean work environment.* Understand and adheres to all of SuperCare Health company policies.* Perform all other duties as assigned and required* Must meet minimum of monthly goals* Schedule- varying start times* Fundamental Computer SkillsEducation and or Work Experience Requirements:* Experience with Medical Supply Company* Knowledge of diagnosis and Medical terminology* Excellent Customer Service skills* Detail oriented* Previous Management/Supervisor or Lead experience* Proficiency in Microsoft Word, Outlook, and PowerPoint* Experience in healthcare, medical and/or HME industry (preferred)* Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines* Strong organizational skills and detail oriented* Bilingual Spanish PreferredLocation* Corporate location is in City of Industry.Benefits:* Medical* Dental* Vision* Flexible Savings Account* 401K* Voluntary Life Insurance* Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.Perks:* Paid Training* Paid Time Off* Sick Time* Growth Opportunities* Employee Referral Reward Program* Employee Discount Program* Compensation dependent on experience & qualifications with a range of:CCS 1 $17-$26.25CCS 2 $18-$28.35Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB TestsWhat SuperCare Health is About SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``Connect With Us!Company Website Business Hours - 8:30 AM - 5:30 PM PSTLinkedIn Richardson - Jr. Recruiter LinkedIn