Location: Marquette,MI, USA
[Customer Service / Call Center / Remote] - Anywhere in U.S. / $45K per year + annual bonus / Paid training / Medical & dental / 401k / PTO - As a Customer Care Specialist you'll: Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact; Educate customers about their life insurance policies with MassMutual; Apply knowledge to handle many problems independently while seeking guidance in highly complex situations; Balance time effectively to ensure the department meets expected service levels; Utilize multiple systems and tools to meet the established goals and objectives...Hiring Fast >>