Under the general direction of to the Administrative Services Manager, this position is responsible for program management of Transportation Services (TS) front office operations. Directly supervises team of four Customer Service Representatives. Ensures reporting staff comply with policies, rules and regulations. Distributes work assignments ensuring deadlines are met. Audits and performs analysis of sales and citation related reports, and assists with the planning and development of related programs. Serve as primary contact for parking operations and liaison to various departments and UCDHS parking office. Ensures processes are in compliance with University policy and/or local, state and federal regulations.Apply By Date 10/1/2024 at 11:59pmQualifications Minimum Qualifications For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.
- Supervisory experience in a complex service/sales unit, preferably in a higher education setting.
- Supervisory experience leading a team, ensuring, setting expectations, evaluating performance, motivating, training, and initiating corrective action.
- Experience with cashiering operations, credit card security policies, inventory, and internal audit controls.
- Experience responding to a high volume of customer inquiries verbally and in writing.
- Experience using discretion to protect confidentiality surrounding all matters. Understanding university, campus, management principles, policies, philosophy, problems, and subject matter.
- Skills to evaluate complex issues and identify resolutions. Skills to prioritize and coordinate multiple projects and deadlines.
Preferred Qualifications
- Certified Administrator of Public Parking (CAPP)
Key Responsibilities
- 60% - SUPERVISION & PROGRAM ADMINISTRATION
- 20% - SALES RECONCILIATION & AUDIT
- 20% - ADMINISTRATIVE SUPPORT
Department Overview Transportation Services is a multifunctional organization that provides services to the campus and nearby communities. The front counter operations team handles sale of parking permits, transit passes, bicycle licenses, citation appeals and payments. Reconcile and audit payroll deduction transactions, cash reconciliation, and purchasing unit support.Position Information
- Salary or Pay Range: $$67,700/yr. - $120,500/yr. (Budgeted salary up to $74,300/yr.)
- Salary Frequency: Monthly
- Salary Grade: 21
- UC Job Title: ADMIN SUPV 1
- Number of Positions: 1
- Appointment Type: Career
- Percentage of Time: 100% Fixed
- Shift Hours: Manager will advise
- Location: Davis
- Union Representation: No
- Benefits Eligible: Yes
- Hybrid/Remote/On-Site: Hybrid
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page . If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:
- High quality and low-cost medical plans to choose from to fit your family's needs
- For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
- UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff
Physical Demands
- Lift / transport materials or office supplies weighing up to 25 lbs.
- Sit for extended periods of time at a computer.
Work Environment
- Participate in the Department of Motor Vehicles (DMV) Pull Notice System.
- Valid A California driver's license is required.
- Work overtime occasionally on weekends, usually with short notice, to meet operational needs.
- Employees are personally responsible for following and adhering to safety guidelines and procedures.
- UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
- This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.For the University of California's Affirmative Action Policy please visit: .For the University of California's Anti-Discrimination Policy, please visit: .Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHereApply for Job
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