Join the Leadership team at Avera! Award Winning Health Care: Avera has been named among the nation's 15 Top Health Systems, Forbes list of America's Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.
Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
You Belong at Avera: Advance Avera to the next level through innovation, side by side with a leadership team proven to help shape the future of health care.
Avera is currently seeking a highly motivated Customer Engagement Supervisor with experience in Managed CarePosition Highlights:- More than a career! Avera is a mission-driven organization focused on people and our communities.
- As a Customer Engagement Supervisor, serve as subject matter expert of internal and external communication management solutions in the delivery of personalized, interactive messaging to increase visibility, engagement and impact.
- Positive and productive team environment.
Job SummaryThe Customer Engagement Supervisor plays a key role in oversight and the seamless delivery of communication and service to all internal and external customers of Avera Health Plans. The position is responsible for the oversight, development, review and management of all correspondence, forms, documents and contracts, enhancing the customer experience and ensuring compliance with state and federal regulations.
Supervisory ResponsibilitiesResponsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and directing work: appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience- Bachelor's degree is preferred.
- Three years of customer service operations experience in managed care.
- Technical writing experience is preferred.
- Proficient user of Microsoft Office products and Adobe Suite.
- Digital experience a plus.
What Makes Avera Special?