Location: Houston,TX, USA
Customer Care Support Specialist - FieldDIRECT in Houston - Enclave Pkwy **Customer Care Support Specialist - FieldDIRECT**
This is one step in a career path that fields complex inquiries directly from the customer or that are escalated from Tier 1. The career path focuses on providing technical or content support to our customers. This may include repairing application issues, liaising across the organization to resolve information quality and system issues and assisting customers with installations and application functionality. Primarily, work is done from an office.
**Responsibilities**
* Able to handle technical or information queries from internal or external customers
* Able to provide insight on content of data and / or provide technical support to customers
* Able to understand customer applications from a technical or information perspective
* Resolve general and complex customer inquiries through phone or email correspondence and document within a CRM system
* Has technical understanding of oil and gas software applications with emphasis on Production / Allocation
* Ability to answer internal / external technical or information issues and customer requests
* Carries out customer installations
* Assists in training of new hires
* Tests software improvements before release to customers
* Must be articulate, patient, and professional and have strong interpersonal skills
* Able to explain complex workflow analysis with clients in a straight forward and organized manner.
* Creation and delivery of educational content for clients, both in a traditional learning environment and through online platforms
**Education & Experience**
* Bachelors degree in Computer Science, Engineering, Geology, or related technical/earth science degree or equivalent experience
* Typically two years experience either in Customer Care or relevant technical support / information-related role
* Prefer candidate have previous experience using IHS Markit PowerTools or FieldDIRECT products
* Strong PC and network troubleshooting skills
* Previous experience with Oil and Gas Field Data Collection systems is preferred
* Attention to detail, with high level of accuracy
* Willingness and potential to learn
* Independent thinker
* Understanding of applications and / or information and how they are used by customers
* Ability to interface effectively with customers
* Highly collaborative
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 ### ####. Determination on requests for reasonable accommodation are considered on a case-by-case basis. *This contact information (email and phone) is intended for application assistance and accommodation requests only.* We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, because we are a United States (US) federal contractor, we are requiring all US employees to be fully vaccinated against COVID-19, unless they have been approved for an accommodation due to a medical reason or a sincerely held religious belief. The company also participates in the E-Verify Program to confirm eligibility to work in the US.
For information please click on the following links:
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**Current Colleagues**
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
* Req ID: R24836
* Date Posted: 11/23/2021
* Job Category: Sales and Customer Care
* Location: Houston - Enclave Pkwy
* City, State: Houston, Texas
* Country: United States of America