Location: Pleasant Grove,UT, USA
The Opportunity
We are looking for a customer-oriented, determined, and fast-paced individual to join the Customer Care Team at Pura as a Team Lead. The right candidate would describe themselves as someone genuinely excited to help customers with a knack for problem-solving and answering questions. They would be patient, empathetic, and communicative with the customer and their co-workers. This person will act as a liaison, provide product/services information and resolve any emerging problems, including escalations, that our customers/reps might face with accuracy and efficiency. This individual would be able to maintain or exceed Customer Care Expert level KPIs, in addition to Team Lead duties.
What you'll own:
Experience you'll need:
This position is a full-time, hourly role located in Pleasant Grove, UT, with compensation depending on experience. This is not a remote position.
We know that each candidate may not meet all the listed requirements, but please apply anyway!
Pura's Story
At Pura, we're pairing smart tech with premium fragrance to create a perfectly personalized and customized scenting experience for the individual. We partner with brands like Disney, Capri Blue, and Anthropologie to bring original and well-loved fragrances to homes in a modern, convenient, and safe way. We know we've only just begun to unlock the possibility of scent, and we're excited for the opportunities that lie ahead.
We're quickly turning heads and getting noticed. We raised a seed round of 4.4M in February of 2020, was recognized by Inc. Magazine as a 2021 Best Workplace, won the Silicon Slopes Hall of Fame & Awards Advertising category in 2022, and we're currently the 6th-fastest growing company in Utah. Check out our Instagram @pura and TikTok @trypura channels for a look into the excited, engaged community we're building. We pride ourselves on being a human brand and in creating a culture worth talking about, and we have big goals for the future.
Join the Pura team!
Pura provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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