Customer Data Specialist
: Job Details :

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Position Summary:

The CreditData Specialist will play a pivotal role on the team and is responsible for the management and continuous improvement of Duquesne Light's credit treatment strategy. This includes creating and managing credit strategies by individual customer assessment and data driven insights - which include, but are not limited to, considering all factors in customer behavior while adhering to PUC regulations. This work is critical to maintaining the financial health of our organization and is accountable for meeting our regulatory requirements and key KPIs of these operations. The position will assist in leveraging industry best practices and driving a culture of continuous improvement.

The CreditData Specialist will build and manage relationships with key internal stakeholders to be seen as a true partner for addressing strategic challenges. This is an exciting opportunity for a results-driven, high performing professional looking for exposure to a variety of stakeholders as well as executive leadership and impacting key strategic initiatives.

Location:Hybrid, Downtown Pittsburgh, PA

Responsibilities:

• Manage and continuously improve the treatment strategy using a data-driven approach.
• Develop ad-hoc reporting and performance-improvement analyses related to the Credit Department.
• Work cross-functionally with IT and Business Product Team partners to enhance existing Credit offerings and build out requirements for new solution offerings.
• Deeply understand, monitor, and gain insights from credit performance metrics.
• Define and develop new measures of success for credit operations.
• Build business cases for credit-related enhancements.
• Partner with credit operations leadership on execution.
• Communicate credit-related insights and performance results to enterprise leadership.
• Develop new tailored treatment campaigns.
• Improve customer satisfaction across the treatment process.
• Partner with Universal Services team to align customer treatment priorities and efforts.
• Support other customer strategies as needed.

Education/ Experience:

• Bachelor of Science degree in Finance, Computer Science, Statistics, Business Information Systems, Data Science/Analytics, Accounting, Business Management,or other applicable discipline required
• 7+ years relevant functional experience required
• Additional education and/or certifications preferred

Skills and Abilities Utilized in This Role Include:

• Must have previous experience recommending data-driven strategies for a business area
• Must be proficient in Microsoft Office applications
• Must have experience writing and understanding complex SQL queries
• Must have experience working directly with and analyzing data from disparate sources
• Ability to explain technical concepts to both technical and non-technical audiences
• Excellent oral and written communication and presentation skills
• Ability to present in a professional manner and communicate clearly with credibility and confidence
• Project and time management skills with the ability to effectively manage competing priorities.
• Advanced analytical and problem-solving skills
• Demonstrated strategic thought partner with strong ability to influence others
• Demonstrated ability to engage cross-functional stakeholders
• Excellent analytical skills to identify industry trends that impact the strategy
• Highly organized, detail oriented, self-directed, and adaptable
• Previous experience with building reports in Power BI a plus
• Previous experience with data governance principles a plus

Why you'll love working here: We live by our values!

• We aresafeabove all else. We must keep ourselves, each other, our customers and communities safe.
• We are guided by our commitment tointegrityand never compromising on ethics.
• We aredependable,collaborative and steady; we are a trusted partner to all.
• We believe inequityand equal access to work, resources and opportunities are critical elements of a clean energy future for all.
• We are ingrained in ourcommunity; we work where we live and are committed to serving our vibrant, diverse communities.

Scope:

Primary Focus is on strategy, daily deliverables, data insights, and performance reporting. Accountable for managing one's own time and workflow, and leads projects and/or large project steps. Work is complex in nature requiring the incumbent to draw on previous knowledge to perform role. Acts independently most of the time, requiring guidance in only complex situations. Has well-established capabilities, acts as a resource to less experienced staff on moderately complex issues.

Decision Impact:

Problems and issues faced are vague and require analysis of multiple sources of information for solution. Draws on significant experience to perform role. Accountable for direct level of reasoning and decision making.

Hybrid Work:

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles:

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance:

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYERDuquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at ...@duqlight.com and describe the specific accommodation requested for a disability-related limitation.