Customer Experience Associate II
: Job Details :

Remote Call Center Customer Service RepresentativeMedicaid Member Support - Tier 1For The State of Kentucky( You Do Not Need to Reside in the State to be Eligible, Please see below the states NOT Eligible )AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA,Remote - Customer Service Representative$16.50/ Hourly Paid TrainingEquipment ProvidedFull-time with Full BenefitsAre you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?Training Monday-Friday 8:00 am-5:00 pm for 4 weeksShifts:An 8 hour shift will be provided during the hours of operation: Monday thru Friday - 8:00 AM - 8:00 PM ESTSaturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service TeamCome join us and grow with a team of people who will challenge and inspire you to be the best!Working for you: $16.50 per hour pay rate (bi-weekly pay)Paid Training with Equipment provided.Full-time schedule (40 hrs. a week)Career Growth OpportunitiesFull Benefit OptionsEmployee Discounts through PerkSpot. About the Role:Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and helping customers navigate the government's online application tool. This position consists of taking back-to-back calls, often without follow-up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller.Requirements: 1 year minimum experience in High Volume Call Centers1 year minimum Customer Service ExperienceHigh School diploma or GEDBackground and drug screening required.Stationary for your entire shiftQuiet work environment, free of distractions Those Successful in this role: Ability to problem solve through analysis and ongoing feedback.Achieve results through knowledge, empathy, and commitment.Ability to work with people of diverse backgrounds.Ability to adhere to a break and lunch scheduleExcellent typing and grammar skillsAbility to navigate a computerAbility to understand/utilize policy.Excellent customer service skills.Excellent phone etiquette skillsReliable internet access States that are Not Applicable for this position:AK, AR, CA, HI, IA, IL, MD, MV, MA, MT, ND, NH, NY, SD, WA,Job Track Description:Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). This position consists of taking back-to-back calls often, without follow-up or time between calls for the duration of your shift. CSR's must answer all calls that come into their station and maintain professionalism throughout the call regardless of how difficult it may become.Responsibility Statements: Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines and under supervision.Provides customers with information that is specialized and communicated in a warm empathetic manner.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Explains company policies to customers.Performs other duties as assigned.Complies with all policies and standards. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.#J-18808-Ljbffr