Customer Experience Associate IV
: Job Details :

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Call center agent IV, Full-time, Benefits, Vacation $18.25/hr onsite-Columbia, SC

Requirements: High School Diploma 3 + years of call center experience, 1 year of supervisor experience. Background and drug screening are required.

POSITION PURPOSE: working hours: 8-5 pm M-F

The Customer Service Specialist requires a comprehensive knowledge of customer service concepts, practices, and procedures. The CSS serves as a Level 2 contact for problem resolution and information gathering regarding escalated customer requests and work assignments. The CSS works under general supervision and has functional responsibility for tasks assigned to them by the State's Regional Contact Personnel while meeting required service levels for courtesy, accuracy, and response time. This position reports to the Conduent-managed South Carolina State Disbursement Unit's (SDU) Operations Manager.

These positions are co-housed with the Customer so exceptional professional behavior, attendance, and customer service, are required. The CSS will deal specifically with the SC Child Support program so a working knowledge of child support is highly preferred.

The Position is available in Columbia.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Beyond High School Diploma or equivalent required and/or training
• 3 + years experience in a large-scale, complex, multi-function call center environment
• 1 + years experience in a task lead or supervisory role
• Child Support experience is a plus
• Demonstrated strong organizational and interpersonal communication skills
• Excellent analytical, problem-solving, and management skills
• Considerable interface by phone and/or in-person with internal users, external customers, and external vendors necessitates tact and strong verbal communication skills
• Dependable work history
• PC skills: Microsoft Windows, Word, Excel, and Outlook
• Professional appearance and behavior are mandatory

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, The estimated pay for this role is $ 18.25/hr per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.