Location: New York,NY, USA
Location **Customer Experience Associate**
Company Location New York, New York Entry Level Operations **Customer Experience Associate**
**About Hazel**
Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-breaking products starting with a disposable brief for incontinence.
Legacy players control the market, so they have no incentive to innovate. They are still offering her a bulky, diaper-like solution. Were making her feel seen and understood with a disposable brief that's super-thin, powerfully absorbent, and looks and feels like a chic pair of underwear.
We embrace everything that comes with being a woman even leaks. We believe in talking about taboos and subverting stereotypes. Were here to make women feel less ashamed and alienated, and more like their empowered marvelous selves as they age.
**The Role**
Hazel is looking for an empathetic, self-motivated, problem solver to help provide the best customer experience. As a founding member of the Customer Experience Team, you will own the voice of Hazel on our front lines, find ways to connect with customers, and gracefully address and resolve customer inquiries via email, SMS, live chat, and social channels.
**Youll Do**
* Serve as the voice of Hazel and create exceptional and memorable experiences with our customers
* Moderate channels and ensure customer inquiries are handled with empathy and timeliness
* Work with management to develop initiatives and policies to improve the customer experience
* Become an expert on our product and brand, and offer exceptional customer service, proactively spotting problems before they occur
* Develop and analyze reports on customer inquiries to better serve our customers
* Go above and beyond to help the team in various tasks, as needed
**You have**
* 2-3 years in customer service or a service-oriented role (at a startup is a major plus, e-commerce is even better)
* Ability to communicate clearly, confidently, and enthusiastically via phone, email, and chat
* Strong judgment and service- and solution-oriented approach
* An interest working in Customer Service
**We offer**
* Competitive salary & equity packages
* Flexible vacation policy and generous holiday observances
* High-quality health insurance
* Complex challenges way beyond your comfort zone
* The opportunity to be part of a values-driven, hardworking, and diverse group of people who care about driving forward Hazels mission
**Our Commitment**
Hazel is an Equal Opportunity Employer that celebrates diversity by bringing together individuals with different backgrounds and points-of-view. We strive to create an inclusive culture where everyone feels valued, a sense of belonging, and can do their best work together.
Hazel provides equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth, and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Hazels commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.
We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.