Customer Experience Associate
: Job Details :

[Full Time] Customer Experience Associate at Nourish (United States)

Apply below after reading through all the details and supporting information regarding this job opportunity. Customer Experience Associate

Nourish United States

Date Posted: 17 Dec, 2022

Work Location: San Francisco, United States

Salary Offered: $50000 — $75000 yearly

Job Type: Full Time

Experience Required: 3+ years

Remote Work: Yes

Vacancies: 1 available

About Nourish

Nourish is solving America's healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.

We launched one year ago and already have >50 dietitians and thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.

We have millions in revenue (up 5x in 2022), have partnered with national health insurance companies and provider groups, and have raised significant funding from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group.

About the Role

As a critical member of our CX team, you'll work to provide a world-class experience for Nourish patients and dietitians. This means ensuring that all touch points our clients have with Nourish are delightful, both inside and outside of session. It also means ensuring our dietitians are set up to succeed in delivering amazing healthcare to our clients.

You will be instrumental in executing Nourish's ambitious growth targets; you will support a critical function of the organization as Nourish scales its interactions with patients, dietitians, and insurance companies.

Key responsibilities:

• Help educate, encourage, and schedule prospective clients and ensure they are matched with a dietitian equipped to help them.
• Guide clients through a smooth onboarding system.
• Provide support outside of session to clients that have non-clinical questions.
• Be a partner to our dietitians and enable them to provide the highest quality care by owning non-clinical workflows.
• Identify areas for improvement in our existing workflows and propose solutions to work more efficiently.

You will love this role if:

• You're passionate about Nourish's mission. You're interested in nutrition and are eager to be part of solving America's healthcare crisis.
• You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, from the very first touchpoint they have with Nourish onwards.
• You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment.
• You are detail-oriented and organized. You understand that client experience has a lot of moving pieces and have tools & systems to stay organized.
• You don't like to settle for ‘good enough'. You proactively identify areas for improvement within the client experience organization.

We'd love to hear from you if:

• You have 3+ years industry experience in customer experience roles and are interested in early-stage startups.
• You are tech-savvy and open to learning and using new technologies.
• You thrive in a fast-moving environment and are not intimidated by ambiguity or change.
• You enjoy new challenges and can adapt to the situation at hand.
• You're comfortable working with a variety of team members and have strong verbal & written communication skills.
• You enjoy proactively coming up with solutions when you notice inefficiencies.

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