Customer Experience Logistics Specialist
: Job Details :

Build Your Career with Ashley Master your craft by working on a team that constantly challenges you. As a member of our Transportation and Fleet Operations team, you'll grow your future, advance your career, and learn from a caring community that wants to see you succeed. Customer Experience Logistics Specialist Location: Charlotte, NC, Onsite Schedule: Wednesday - Saturday 7:30 am - 6:00 pm What will you do? The Customer Experience Logistics Specialist will be responsible for providing exceptional service to external customers using all forms of communication. This position works closely with Freight Operations, Account Management, Customer Service, and other teams to ensure deliveries and questions are dealt with most professionally. The Customer Service Logistics Specialist will also monitor the various Ashley Logistics Clients to ensure on-time loading by reaching out to carriers to position equipment timely, confirm pick-up appointments, and reschedule with our external customers.What do you need?Relevant experience in customer service, logistics, or supply chain management, including order processing, inventory management, or transportation coordination.Strong oral and written communication skills, including active listening, clarity, and professionalism.Excellent organizational skills to manage multiple accounts, prioritize tasks, and meet deadlines with attention to detail.Who We AreAt Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset , and once you join our team, you'll learn from the best in the business.Apply today and find your home at Ashley!Benefits We OfferHealth, Dental, Vision, and Employee Assistance ProgramPaid Vacation, Holidays, and Your Birthday offGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesAshley Wellness Centers (location specific) and Medical TourismTelehealth401(k) and Profit SharingLife InsuranceOur Core ValuesHonesty & Integrity Passion, Drive, Discipline Continuous Improvement/Operational Excellence Dirty Fingernail Growth FocusedWe are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.