Apex Systems is a world class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.Apex has an opportunity for a CX Experience Manager to join our team in a fast-paced banking client on an exciting project!Role:CX Experience ManagerLocation:RemoteTerm:6+ MonthsLooking for a contractor to support the CX team as an Experience Manager.Job Description:Responsible for understanding where there are gaps in experience for members, providers, and employers. Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments. Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs. Therefore, it is extremely important that this person has strong collaboration and communications skills. They should have proven experience working across internal groups and gaining buy-in for initiatives.This is primarily an operational role. They will be working through data sets, creating research requests, etc., but there is an element of strategy as well. Once they identify the need from the customer, they will need to align it with the business goals; almost a product-owner mentality.They don't need to be highly technical, but they should be comfortable analyzing and utilizing data.Preferred Experience and Skills:
- They should have previous CX experience (experience manager, experience lead, experience owner).
- Healthcare (Payer) experience will be given preference, but isn't required.
- The team uses Miro to help build journeys. It would be a plus if a candidate had experience with this or similar tool.
- Candidates local to Boston would be welcomed for onsite collaboration meetings, but not required.Employee Type:ContractRemote:YesJob Type:Digital Experience and Content Strategy #J-18808-Ljbffr