Customer Experience Representative Are you looking to advance your career by providing quality service with a long-standing, family-owned, and reputable company? Do you want to work for an employer that values hard work, commitment, and determination? Is a company that truly stands behind its core values a fit for you? Us too! Join the team at Boehmer Heating & Cooling and find your next step in employment without sacrificing your goals!
Who We Are Established in 1933, Boehmer Heating & Cooling has been providing the Pittsburgh, PA area with exceptional service for over 90 years. Our team is dedicated to being service-oriented, with complete support of our management. With the commitment our team makes to our customers, we commit the same for our team - we're here to ensure your career with Boehmer is satisfying both personally and professionally!
Location: Pittsburgh, PA
What We Offer: - Competitive Pay
- Medical Insurance
- 401(k) + Match
- Paid Holidays + PTO
- Ongoing Training & Education
- Family Owned & Operated
- Supportive Environment
- Awesome Company Culture - Fun, Company Sponsored Events!
Responsibilities: - Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
- Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
- Notify client ahead of time if the technician/comfort advisor, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.
- Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
- Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
- Debrief technicians after each call and make sure they collected payment.
- Obey company Code of Ethics and the Team Rules
Requirements: - High school diploma/GED required
- Associate degree preferred but not required
- Self-starter, reliable, flexibility with hours
- Strong customer service skills
- Present and communicate professionally (written and verbal)
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as part of a team
- Strong knowledge of Microsoft Excel, Word
- Must be a critical thinker - Strong English composition skills
- Telephone etiquette and working knowledge of email systems
- Ability to develop tools that create efficiencies within department
- Bilingual a plus, not required
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.