Customer Experience Representative
: Job Details :

Overview

Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at The Erie International Airport!

This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.

The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays 18.00 / hour. The rotating schedule is listed below:

• Week 1:

  Sunday 12:00pm 6:00pm

  Monday 12:00pm- 6:00pm

  Tuesday 9:30am 5:30pm

  Wednesday OFF

  Thursday 9:30am- 5:30pm

  Friday 9:30am 5:30pm

  Saturday 12:00pm 6:00pm

  Week 2:

  Sunday - Off

  Monday- 9:30am - 5:30pm

  Tuesday 9:30am - 5:30pm

  Wednesday 3:00pm 11:00pm

  Thursday 9:30am - 5:30pm

  Friday 9:30am 5:30pm

  Saturday - Off

In addition to this compensation, we offer a comprehensive benefits package which includes:

• Medical, dental, and vision insurance options
• Paid vacation time
• Paid Holidays
• 401(k) with company match
• Profit sharing
• Employee discounts

Responsibilities

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
• No drug, alcohol related convictions on driving record in the past 3 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to work at the Erie International Airport location