Location: Greenville,NC, USA
Job Category:
Customer Service
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.
Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?
WHAT TO EXPECT
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. As a Customer Experience Representative at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.
* This isn't your typical Customer Service team. You will be joining a truly innovative and customer-focused department which sets us apart from our competitors.
* You will act as the primary point of contact for many of our Gates Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as the first point of escalation to resolve and provide cross functional guidance on complex customer issues.
* The team takes pride in maintaining positive relationships with all our accounts through consistent follow-up and has fun doing it!
* Our clients are Distributors and/or Original Equipment Manufacturers. We will teach you all about our business to ensure you are successful. We succeed as a team.