Location: Ravenna,OH, USA
Customer Experience Specialist
Location : RAVENNA, OH, United States
Job Family : Support
Job Type : Regular
Posted : Sep 24, 2024
Job ID : 52076
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Job Description
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Primary Responsibilities/Essential Job Functions:
+ Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software.
+ Communicate requests for cost estimates on non-standard products.
+ Check stock, provide pricing and delivery information on orders or potential orders.
+ Check order status or expedite orders with Production, Supply Chain or Shipping Departments.
+ Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange.
+ Clarify policies and procedures such as condition of sale and pricing structure.
+ Prepare and submit request for returned good authorization.
+ Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services.
+ Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications.
+ Participate in problem solving and process improvement teams
+ Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept.
Secondary Responsibilities/Non-Essential Job Functions:
+ Acknowledge customer orders upon request.
+ Assist outside sales personnel.
+ Sample requests.
+ Quotes on non-standards.
+ Clarification of policies and procedures.
+ Participate in weekly update and problem-solving meetings.
+ Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor.
Minimum Qualifications (relevant experience, education and/or training):
+ High school education or equivalent required.
+ Associate degree preferred.
+ Must possess good communication skills.
+ Two to four years customer service experience.
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.