Location: all cities,IN, USA
Who we are:
We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers,and data scientists who are continually conducting research to help drive innovation in agriculture.
Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.
Our innovative work has received several industry awards:
* AgTech Breakthrough Awards Program (2023) - Selected as winner of the Overall Smart Irrigation Company Of The Year award.
* Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
* AgTech Breakthrough Awards Program (2021) - Selected as winner of the Pest Management Solutions of the Year award.
* Google Accelerator (2020) - Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
* Global CleanTech Top 100 (2020) - Identified as one of the companies best positioned to solve tomorrow's clean technology challenges.
One of our partners produced this short video which shows what we do and our positive environmental impact.
We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.
Who you are:
Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.
As the ideal Customer Field Service and Support Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.
What you will do:
The primary function of the Customer Field Service and Support Specialist is to provide exceptional support to both our customers and Semios Territory Managers alike. You will use your understanding of the challenges faced by our customers to help them apply Semios' technology to solve them. You will deliver excellent support and advice to customers in their use of Semios' tools and systems and will focus your energy on building mutually beneficial relationships to create value for both Semios and our customers. The role will be most effective by collaborating with stakeholders throughout the Semios+Agworld's sales, marketing and field services organization.
This role will execute and deliver on company initiatives for customer success, while enabling our sales organization to focus on growing the business. This role will work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams to allow for focus on driving growth and providing exceptional service to our markets.
Responsibilities as follows:
Pre- & Post-sales Administrative Support
* Conduct pre sale activities including creation of customer accounts, quotes and sales orders.
* Update and maintain internal systems (CRM, etc.) for your assigned territory.
* Ensure all customer communications are accurately logged within the CRM for your assigned territory.
* Initiate, coordinate, and execute customer renewals both remotely and in person.
* Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed.
* Create and execute on service tickets for your assigned customers in a timely manner.
Customer Engagement and Support
* Conduct onboardings with customers and their teams both virtually and in person.
* Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chat.
* Attend and act as a company representative at various trade shows and events, showcasing Semios' products and services to customers and prospects alike.
* Provide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed services.
* Document and relay product feedback and customer suggestions to the Semios team via appropriate channels.
* Ensure customer engagement with Semios' suite of tools via regular outreach to ensure they are getting the most out of our products.
* Ensure our customers are aware of and educated on the power of Semios' tools.
Internal Support
* Support various company initiatives.
* Work closely with Sales Operations to ensure sales data in systems is complete and accurate.
* Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives.
* Work as a team with the Territory Manager in your region, enabling them to focus on selling.
* Contribute to the creation and updating of customer resource material.
* Represent the customer's voice and help champion best practices of customer onboarding, adoption, and product use experience.
* Document and relay product feedback and customer suggestions back to the Semios team.
* Suggest and implement ways to improve all processes in the customer journey.