Location: Irvington,NY, USA
BrightFarms is The Place to Grow! At BrightFarms, we're on a mission to revolutionize the way leafy greens are grown. But we don't just want to grow great-tasting greens, we want them to do good as well: for the planet, for the health of people, and for the well-being of our employees. We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day. Because when you do good for your people, they do good for the world. BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of high-tech, sustainable hydroponic farms. We currently operate six high-tech greenhouse farms, with four new regional salad greenhouse hubs breaking ground to begin opening in 2024. BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 3,700 retail stores across the East Coast and Midwest. The Customer Service Representative (CSR) is the point person for the successful delivery of our product to customers. The role is to work closely with the Sales Team to ensure flawless execution of customer fulfillment. This position will be located at our greenhouse location(s) and will require flexible hours to align with harvest and packaging schedules. This role reports to the Director of Demand Planning. Specifically, you will: * Collaborate with Harvest/Pack team on product availability* Align with Sales Executive and Demand and Supply Manger on cross supply* Fulfilment Ownership including product allocation and tracking* Facilitate customer reconciliation programs* Support proper shipping documents for order including but not limited to BOLs and pack slips* Perform data entry of daily customer orders and booking PO appointments* Own and maintain purchase order tracker* Communicate change order requests for approvals and fulfillment* Complete customer invoices* NetSuite* Customer Portals, Itrade, SPS, Nova, Burris* New Customer/Item setup* Logistics requests The ideal candidate: * Experience with NetSuite* Experience with Excel* High school or equivalent* Valid Driver's license* Must be able to meet deadlines Preferred Qualifications * Experience with Customer Fulfillment Programs (Itrade, Food Link, Manhattan) a plus.* Strong attention to detail, accurate data entry, organization, and time management* Ability to work collaboratively with all levels of employees and management.* Proficiency with MS office products including Excel, Outlook, and Word* Positive attitude and solid work ethic Working conditions / Environment / Travel / Schedule required * Availability on the weekend (every third weekend partially work Sat/Sun)* Travel 10% to 15% Annually Come grow with us - the future is BRIGHT! BrightFarms is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.