Job Description SummaryResponsible for coordination of Monitoring and Diagnostics Field Service Engineering team
Job DescriptionEssential Responsibilities- Primary point of contact to coordinate between Customer Support, Field Service Engineering, Inventory management and the Customer to ensure timely and complete scheduling and logistics.
- Own and drive a strong process, focus aimed at meeting internal and Customer goals and expectations.
- Responsible for defined work or projects with moderate complexity.
- Follows an individual work plan and meets day-to-day short-term objectives.
- Has the ability to resolve issues through immediate action or short-term planning.
- Serve as conduit for maintaining process integrity and voice of the customer (VOC)/voice of the field (VOF) requirements.
- Engage Process Leads when identified change in existing process is required.
- Work directly with Regional Customer Service teams for escalation.
- Conduct Audits for VOC data.
Required Qualifications - Bachelor's Degree
- Minimum of 3 years of experience
Desired Characteristics- Experience with scheduling and other related software tools.
- Proven Field Service experience in a technical environment
- Strong process background and focus
- Self-starter with the ability to be creative in driving efficiency in the day to day role.
- Strong communication skills across cross-functional team
- Ability to take on complex projects involving multiple functions and/or multiple GE sites/businesses
- Proven applied understanding of Project Management concepts on a cross-functional and business level.
- Proven ability to integrate cross-functional and business perspectives into problem-solving and issue management.
- Proven ability to identify objectives, resources and procedures of assigned projects
- Proven ability to develop practical or innovative alternative approaches and give recommendations based on business and professional knowledge
- Ability to provide guidance to other employees
- Ability to make decisions with broad parameters
- Proven applied knowledge of managerial/leadership
- Extensive knowledge of GE Vernova M&D products and processes, concepts and techniques (planning, delegating, coaching, evaluating, etc.)
- Experience with ServiceMax, SAP, SFDC and Microsoft.
The base pay range for this position is 78,800.00 - 105,000.00 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 10% variable incentive bonus. This posting is expected to close on 10/14/24.*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor ). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No