Customer Operations Associate I
: Job Details :

Customer Operations AssociateAtlanta GA15 Monthsshift: 9am to 5:30 pmThe Special Services Team primary accountabilities are handling all requests made from a CCNA Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims.Key ActivitiesBuilding relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down costAdhoc reporting for root cause analysisPrimary point of contact for Customer Service, Customers and Finance requesting credits/debits.Detailed research of claims with CCNA finance and facilities, transportation vendors, to verify and recommend claim dispositionAd hoc projectsMaintain relationship with shipping facilities, transportation, CCNA NFO on inventory.Changes to current processes (management, shipping facility, transportation and finance)Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends.Understanding complex customer request and determining the root cause in order to process improve.Minimum Required:High School GraduationCustomer Service experienceSAP & SAP ICAP/ARTransportation experienceWritten and verbal communication skillsProblem SolvingCustomer Relationship ManagementMicrosoft OfficePreferred Level:Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience3 years of Customer Service experience2 years of Supply chain experienceProven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.Proven Operational experienceExcellent communication skills