Customer Project Manager
: Job Details :

Pre-Sales Tasks

Compile samples and timelines for Sales and clients

Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments

Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc)

Manage the submission, approval and tracking of all artwork relative to open projects and orders

Follow up on line trials and compatibility submissions in order to get projects developed and purchase orders issued

Understand primary componentry offerings and packaging options available within the organization

Post-Sales Tasks

Establish and maintain accurate client expectations on timing and execution of all projects

Order entry, maintenance and tracking

Ensure bill of materials, fill and assembly specifications and component standard are available to all support departments

Understand and analyze available capacity. Work with planning, procurement and client on smoothing the workload forecast for accurate predictable delivery of orders

Weekly open order status with individual accounts

Daily follow- up with procurement on timely delivery of parts

Daily follow-up with production on execution of orders

Offer solutions and take ownership of the corrective action process regarding quality rejections, missed component delivery dates and capacity issues

Logistical follow up to ensure a timely ship schedule

Interaction with warehouse to confirm and report on client-owned inventory

Full understanding of customer quality requirements regarding fill weights, standards submission and micro/analytical testing.

Actively review and manage the monthly sales forecast (based on active orders) to assist Finance in assessment of actual shipments versus budget goal. Consistent and accurate date management

Additional Responsibilities:

Other duties, as assigned.

Education/Experience:

Minimum BS Degree in Business or a combination of equivalent education and work experience.

Minimum three to five (3-5) years of work experience in customer service, sales or related areas

Sense of ownership and accountability for the timely execution of orders

Comfort level with various systems and processes to support various clients

Strong work ethic and quick response time to inquiries

Open to learning new packaging, processes and clients in a growing company.