CUSTOMER QUALITY ENGINEER
: Job Details :

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying hello. It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves toimproving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

At Bose, we are constantly learning and constantly curious. We never stop imagining what better sound sounds like. The Product team leads the transformation of ideas through research, design, development, marketing, and sales, unleashing the transformative power of sound and delivering the best products on the market.

Job Description

Our Automotive Quality Engineering team works as an interface between Automotive Customers and the many stakeholders that it takes to develop, manufacture, and support our automotive audio products from start of production to end of life. This includes manufacturing, hardware engineering, software engineering, and change management.

The Customer Quality Engineer is responsible for managing the customer relationships at customer manufacturing facilities, as well a customer field quality, and the internal and external quality KPI's that go with those areas. This position is responsible to support and oversee the Quality Assurance of our manufacturing partners, completing audits from time to time, sharing best practices, as well as following up on continuous improvement activities.

Responsibilities:

* Quality Engineering work with IATF16949 / ISO9001 & Core Tools

* Manage customer line and field claims using 8D problem solving tools

* Support Change Management and PPAP activities as needed

* Collaborate with Internal and External Engineering Teams

* Quality Assurance work supporting manufacturing facilities and continuous improvement activities as required.

* Lead the resolution of quality issues and visit customers sites to explain issue and actions as needed

* Review Lessons Learned from previous projects/failure cases (0-km/Field) and effectiveness verification for current manufacturing processes

* Cooperation with manufacturing partners and internal teams, both domestic and overseas related to all aspects of quality

* Understand the requirements of customers and develop action plans that meet or exceed requirements

* Supporting field and warranty claim from customers

* Continuous improvement of business activities.

Required Skills:

* Candidates should have a minimum of 5 years strong working experience and knowledge as Automotive Quality Engineer

* Good knowledge of Microsoft software products

* Good understanding of manufacturing statistics and capability requirements

* Good understand the APQP and IATF16949 QMS

* Automotive Electronics and Software background a plus

* Deep understanding of a Quality Management System is desired

* Ability to travel as needed throughout North America

* BS in Engineering

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Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster ( and (2) its Supplements ( Please note, the company's pay transparency is available at Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to ...@bose.com and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to ...@bose.com