Role SummaryAs a Customer Quality Engineer at MANN+HUMMEL Dunlap, you will play a pivotal role in ensuring the satisfaction of our customers by maintaining the highest standards of product quality and reliability. You will collaborate closely with cross-functional teams to address customer concerns, implement quality improvement initiatives, and drive continuous enhancement of our products and processes.Main Tasks
- Serve as the primary point of contact for customer quality-related matters.
- Establish and maintain strong relationships with customers to understand their quality requirements and expectations.
- Actively engage in customer meetings, conferences, and other forums to address concerns and provide updates on quality-related initiatives.
- Develop and implement quality control plans and processes to ensure compliance with customer specifications and industry standards.
- Conduct regular audits and inspections to monitor adherence to quality standards throughout the production process.
- Analyze quality data and metrics to identify trends, root causes of issues, and areas for improvement.
- Investigate customer complaints and non-conformances to identify root causes and implement corrective and preventive actions.
- Lead cross-functional teams in root cause analysis (RCA) and failure mode and effects analysis (FMEA) to address quality issues effectively.
- Collaborate with engineering and production teams to implement corrective actions and prevent recurrence of quality issues.
- Drive continuous improvement initiatives to enhance product quality, reliability, and customer satisfaction.
- Identify opportunities for process optimization and efficiency gains through the application of quality tools and methodologies.
- Champion a culture of quality excellence throughout the organization by providing training, coaching, and support to team members.
- Maintain accurate records of quality-related activities, including customer complaints, corrective actions, and quality performance metrics.
- Prepare and deliver regular reports on quality performance to internal stakeholders and customers.
- Ensure compliance with regulatory requirements and industry standards related to quality documentation and reporting.
Your Profile
Education: - Bachelor's degree in Engineering or a related field.
Required Skills: - Proven experience in a quality engineering or customer-facing role within the automotive or manufacturing industry.
- Strong understanding of quality management systems, including ISO 9001, IATF 16949, and APQP methodologies.
- Proficiency in quality tools and techniques such as root cause analysis, statistical process control, and failure mode and effects analysis.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with customers at all levels.
- Analytical mindset with the ability to analyze complex data sets and draw actionable insights.
- Strong problem-solving skills and a proactive approach to identifying and resolving quality issues.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Skills: - Additional qualifications in Quality Management or Quality Engineering.
- Experience with customer quality requirements specific to the automotive industry.
- Familiarity with Six Sigma methodologies and lean manufacturing principles.
- Previous experience in leading or facilitating continuous improvement projects.
- Knowledge of regulatory requirements and industry standards related to automotive quality assurance.
We offer
Benefits: - Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional growth within a global organization.
- A dynamic and inclusive work environment that fosters creativity, collaboration, and innovation.
Join Mann+Hummel and be part of a team that is shaping the future of filtration technology. Apply now to embark on a rewarding career with MANN+HUMMEL!