Job DescriptionBase Pay: $3,500/month plus bonuses Summary:Ken Grody Ford Redlands is seeking a dynamic and customer-focused Automotive Customer Relations Manager to join our team. In this role, you will manage customer relationships, resolve issues, and ensure a positive experience for all customers.Onsite Position only - NO REMOTE WORKResponsibilities:
- Implement customer relations strategies to improve customer satisfaction
- Handle customer inquiries and complaints in a timely and professional manner
- Work closely with sales and service teams to address customer needs
- Monitor customer feedback and implement improvements as needed
- Ensure customer follow-ups are done through all media types (mail/email/phone/text)
Qualifications:
- Bachelor's degree in Business Administration or related field
- 3+ years of experience in customer relations or a similar role
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of automotive industry trends and best practices
Automotive Customer Relations ManagerDepartment: Customer RelationsReporting Structure: General ManagerIf you are passionate about customer service and have a background in the automotive industry, we want to hear from you. Apply now to join the Ken Grody Ford Redlands team! Skills Required null More Details Employment Type: Full Time Location: Redlands , CA , United States Experience Required: Associate Date Published: 21 Dec 2024