Customer Relations Receptionist - Samarcand Training Academy
: Job Details :

Salary: $31,200.00 - $47,903.00 AnnuallyLocation : Moore County, NCJob Type: Permanent Full-TimeJob Number: 24-14688Department: Dept of Public SafetyDivision: Office of the SecretaryOpening Date: 11/25/2024Closing Date: 12/4/2024 5:00 PM EasternJob Class Title: Administrative Associate IIPosition Number: 65026415Section: Samarcand Training AcademySalary Grade: NC02Recruitment Range: $31,200.00 - $47,903.00Description of WorkUnleash your potential and make an impact! We are currently accepting applications for an Administrative Associate II at Samarcand Training Academy at the North Carolina Department of Public Safety. This is a REPOST. Previous applicants MUST REAPPLY to be considered.This is a full-time position (40 hours per week) Monday - Friday 8am-5pm with state benefits including retirement, health insurance, vacation leave, sick leave and paid holidays. The position is located in the Samarcand Training Academy in Moore County, Jackson Springs, NC. To view an example of total compensation, please click here About the Samarcand Training Academy:Samarcand Training Academy provides state-of-the-art training resources through strategic, intentional collaboration with our training partners throughout North Carolina and in federal government. At Samarcand, we value a love of learning, diversity, innovation, collaboration, humility, and gratitude, and we empower our staff to be their best selves.Join us in our mission to provide comprehensive and effective training to law enforcement officers and our partners. Whether this is your first job or second career, there is a place for you here at Samarcand. The primary purpose of this position is to receive guests and visitors at the front desk by greeting, welcoming, directing and announcing appropriately. Employee will answer all incoming calls, screen and forward to the appropriate person or section. Employee will provide information about the services available at the Academy. Employee will maintain office security by following safety procedures and precautions by controlling access via the reception desk and will monitor guests and visitors, and other visiting officials. Additional responsibilities:

• Update the calendar and schedule meeting for conference rooms and classrooms.
• Will provide support to the Academy Registrar and Customer Relations Supervisor by programming RFID key car, documenting vehicle information, assisting with student orientation, packets and class rosters.
• Accept emergency calls and respond appropriately using responsible judgment.
• Update logbooks for maintenance and landscaping work orders.
• Create, update, and maintain media slideshow on multiple monitors throughout campus.
• Will project a warm and friendly personality and pleasant attitude and work easily with visitors, guests, staff and students.
• Maintain the Academy's directory, update as needed and distribute to staff.
• Keep the Academy Directory up to date on all special guests and occurrences and disseminate information as appropriate.
• Employee must always maintain professionalism, honesty, and integrity in all situations in the presence of other state officials, campus guests and visitors.

Employment contigent upon successful background check. Knowledge, Skills and Abilities / CompetenciesDPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience (E&E) are REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Careers | NC DPS(Resumes may be attached as a supplement to the application but are not a substitution for a complete application.) To qualify for this position, applicants must demonstrate ALL of the following KSAs:

• Working knowledge of office accounting and/or record keeping procedures such as mathematics and their application in the work environment.
• Working knowledge in the use of a variety of office equipment to include multiline phone system, document scanner and 2-way radio and/or other dispatch systems.
• Working knowledge of Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook or other email systems.
• Working knowledge generating spreadsheets and drafting correspondences.

Management Preferences:

• Ability to use correct spelling, punctuation, and specialized vocabulary; and experience in proofreading.
• Working knowledge creating and editing power point presentations.
• Working knowledge of programming RFID key cards.

Necessary Special Requirement.

• Must have a valid driver's license.

Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. Supplemental and Contact InformationThe North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.Transcripts

• Degrees and transcripts must be received from appropriately accredited college or university.
• Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.
• International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting. Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: .

Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.
• Applicants seeking National Guard Preference:
  • A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).
  • A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the National Standards to Prevent, Detect, and Respond to Prison Rape. PREA Hiring and Promotion ProhibitionsDue to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click Application Status. If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-###-####. If there are any questions about this posting other than your application status, please contact Teresa Mitchell at ...@ncdps.gov.NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.01 Applicants must possess the required Minimum Education and Experience AND Knowledge, Skills and Abilities listed on the job vacancy announcement in order to be deemed qualified. I understand that my application MUST reflect a complete work history and include all education and certifications/credentials. Also, I understand that Supplemental Questions are considered a part of the application and the answers are used in the screening process, and that all questions must be answered completely and accurately.

• Yes
• No

02 I understand that the budgeted salary for this position is limited to $47,903.00. If offered this position, the salary offered will be between $31,200.00 - $47,903.00.

• Yes
• No

03 What is the highest level of education you have completed?

• Less than HS
• HS/GED
• Associate
• Some College
• 4 yr Degree
• Masters or Higher

04 Do you have working knowledge of office accounting and/or record keeping procedures such as mathematics and their application in the work environment?

• Yes
• No

05 If you answered Yes to the previous question, please describe your knowledge and include in which job(s) you obtained it. If you answered No , type N/A . Please be detailed. 06 Do you have working knowledge in the use of a variety of office equipment to include multiline phone system, document scanner and 2-way radio and/or other dispatch systems?

• Yes
• No

07 If you answered Yes to the previous question, please describe your knowledge and include in which job(s) you obtained it. If you answered No , type N/A . Please be detailed. 08 Do you have working knowledge of Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook or other email systems?

• Yes
• No

09 If you answered Yes to the previous question, please describe your knowledge and include in which job(s) you obtained it. If you answered No , type N/A . Please be detailed. 10 Do you have working knowledge generating spreadsheets and drafting correspondences?

• Yes
• No

11 If you answered Yes to the previous question, please describe your knowledge and include in which job(s) you obtained it. If you answered No , type N/A . Please be detailed. 12 Do you have a valid driver's license?

• Yes
• No

Required Question