Description
Job Title: Customer Relations Representative Location: Spartanburg, South Carolina Company: Security Finance Job Summary: At Security Finance, we are committed to providing outstanding customer service. As a
Customer Service Representative, you will play a vital role in addressing customer complaints, disputes, and concerns in accordance with our established guidelines. You will have the opportunity to provide solutions, resolve issues, and ensure customer satisfaction while maintaining compliance with credit reporting standards and company procedures.
Key Responsibilities: As a Customer Relations Representative, you will
: - Receive and respond to incoming customer service calls and written correspondence regarding credit reporting issues from customers and consumers.
- Assess the best approach for responding to customer complaints, including determining whether an issue needs to be escalated to higher management.
- Track customer complaints and concerns from start to finish to ensure all issues are resolved in compliance with credit reporting agencies and corporate requirements.
- Follow up on previously delegated customer service complaints and concerns to ensure timely closure and resolution.
- Use web-based tools like E-Oscar and E-Port to evaluate credit disputes, and work with the branch to determine if a consumer's credit information should be updated.
- Communicate the final outcome of complaints and concerns both verbally and in writing to customers and management.
- Provide cross-training to other team members to ensure adequate cover and team readiness.
- Maintain prompt and regular attendance.
Qualifications: You could be a great addition to our team if you:
- Are computer literate, with strong skills in Excel, Word, and PowerPoint
- Have excellent verbal and written communication skills in English; bilingual Spanish language skills are a plus
- Have knowledge of or are able to gain knowledge in finance company office procedures, credit reporting regulations, FCRAS (Fair Credit Reporting Act), and credit reports
- Have previous customer service experience, particularly in handling complaints and disputes
What We Offer: - Top-Notch Training: We're committed to your success, offering training that equips you with everything you need to excel in your role.
- An EXCELLENT Benefits Package:
- Medical Insurance (minimal cost to employees)
- Dental, life insurance, short- and long0term disability
- Profit sharing, 401(k) with company match
- Paid sick leave, holidays and vacation time
- Community Engagement: Join a company that actively contributes to local charities, food banks, schools, and more
- Career Growth: We believe in promoting from within and providing employees with the tools and support to grow their careers.
- Stability and Impact: As a leader in the financial services industry since 1955, we are committed to providing safe, reliable financial services to our customer, treating them with respect, and helping them through difficult times.
About Us: Security Finance has been a trusted leader in the financial services industry for almost 70 years. We proudly offer easy, safe installment loans and income tax preparation services. With branches conveniently located throughout the communities we serve, we are honored to provide personal service from people who truly care about our customers. At Security Finance, it's all about being a responsible member of the community, offering a helping hand when it's needed most.
Come Begin Your Story! Apply today! Note: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.