Location: Lancaster,NY, USA
Description
As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms, Bison, Milk for Life, and Intense Milk brands.
Summary:
The Customer Relations Representative is responsible for maintaining solid customer relationships by processing orders and completing/coordinating all related tasks with speed, accuracy and professionalism, working in collaboration with the Sales Team through effective management of the sales order entry process and issue resolution. Excellent communication and follow-up skills are essential.
Primary Responsibilities include, but not limited to:
+ Receive orders via email, EDI or fax, enter into computer system, and finalize according to Dept SOPs.
+ Resolve customer inquiries related to orders, products, delivery, etc.
+ Ensure effective communication between cross-functional teams, both external and internal, to coordinate order completion and delivery.
+ Requires knowledge of product lines, production and delivery schedules, pricing, running various reports and inquiries, and similar information as needed.
+ Assist with onboarding new customers.
+ Keep customer account notes and contact information up to date.
+ Primary Account Rep and Backup Rep responsibilities as assigned.
+ Ordering/coordinating product samples.
+ Liaison role in handling complaints and damage claims.
+ Cross-train co-workers as needed.
+ Perform other tasks as assigned by Department Manager.
Qualifications:
+ Associates degree and minimum one year Customer Service experience preferred.
+ Polished verbal and written communication skills.
+ Ability to prioritize work and multi-task with a professional demeanor.
+ Takes initiative, well organized, detail-oriented, prompt follow-up on issues.
+ Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word).
+ Has developed sense of urgency to quickly handle time-sensitive issues.
+ Works well in a fast-paced, deadline-driven environment.
+ Adaptable to change with excellent time management skills and team player attitude.
Pay:
$20.00-$24.00 per hour
*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)