Location: Plainville,CT, USA
Job Title: Customer Relations Representative
Location: Plainville CT
About Us: leading provider of moving and storage solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our commitment to customer satisfaction and our ability to handle all moving and storage needs with professionalism and care.
Job Description:
Position Overview: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions related to their moving and storage needs. Your primary goal will be to ensure a positive customer experience and maintain high levels of customer satisfaction.
Key Responsibilities:
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Provide detailed information about our moving and storage services, pricing, and policies.
+ Assist customers with scheduling and coordinating their moves, including providing estimates and booking services.
+ Address and resolve customer complaints and issues, ensuring a satisfactory resolution.
+ Maintain accurate and up-to-date customer records in our database.
+ Collaborate with other departments to ensure seamless service delivery.
+ Follow up with customers post-move to ensure their satisfaction and gather feedback.
+ Stay informed about industry trends and company updates to provide accurate information to customers.
Qualifications:
+ High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
+ Proven experience in a customer service role, preferably in the moving and storage industry.
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and attention to detail.
+ Ability to multitask and manage time effectively in a fast-paced environment.
+ Proficiency in using customer service software and Microsoft Office Suite.
+ Positive attitude and a strong commitment to providing exceptional customer service.
Benefits:
+ Competitive salary and performance-based bonuses.
+ Comprehensive health, dental, and vision insurance.
+ Paid time off and holidays.
+ Opportunities for career advancement and professional development.
+ Friendly and supportive work environment.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.