ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Adalie Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. DUTIES & RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Taking detailed notes and following processes
- Retaining current customers by providing excellent customer service
- Working with our team to achieve common goals and grown the agency
- Claims submission
- Billing Clarification
DESIRED ABILITIES:
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Self-Motivated
- Analytical
- Property & Casualty License (Must be able to obtain)
- Life & Health License (Must be able to obtain)
- Critical thinking skills
- Use a customer-focused, needs based review process to educate customers about insurance options.
- Positive Attitude
BENEFITS:
- Health Benefits (Vision, Dental, Major Medical)
- Group Life Insurance
- Paid Time off (Vacation, Personal/Sick Time)
- Continuing education application & renewal fees paid for
- Reimbursement for licensing up to $500 (90 days employment required)
- Simple IRA
- Hourly Pay plus Commission/Bonus
- Flexible hours
- Grown potential/opportunity for advancement
- valuable experience
- Great work/life Balance