Customer Relations Specialist
: Job Details :

Customer Relations Specialist

Job Details

Job Location

Vail Administration Building - Vail, CO

Salary Range

$26.41 - $36.97 Hourly

Description

Ready to work in a job where you get to work with skilled professionals and make meaningful contributions to your local community?

Eagle River Water & Sanitation District is looking to add to our expert Customer Service team. As a Customer Relations Specialist, you will be an essential advocate for our customers, providing responsive, accurate service while upholding our commitment to reliable water and wastewater utilities. This role supports a collaborative, service-oriented team dedicated to meeting the needs of our community.

The Day-to-Day

+ Customer Inquiries:Respond to customer inquiries related to service setups, disconnects, billing concerns, and account management. Investigate and resolve issues efficiently, issuing work orders and coordinating with meter techs to ensure customer satisfaction.

+ Relationships: Act as a liaison between customers and internal departments, facilitating effective communication and support.

+ Community Development: Handle property transfer requests from title companies, verify outstanding tap fees and balances, and manage account updates. Prepare and maintain account files for construction projects, calculate and collect tap fees, and oversee billing adjustments.

+ Administrative: Answer incoming calls, log into the agent queue, and assist with scheduling appointments for home visits.

+ Billing: Update customer billing information, prepare utility account adjustments, manage payment plans, and participate in collections and lien procedures. Oversee notices, payment arrangements, and tax certifications in compliance with district standards.

+ Data Input and Analysis: Audit customer and account files, input payments, print batch reports, and correct input errors as needed.

Qualifications

Qualifications & Competencies

+ Education & Experience: High school diploma or GED with 1-3 years of experience in customer service, receivables, or data entry.

+ Skills: Proficient in Microsoft Office Suite, particularly Excel; experience with CIS Infinity, WaterSmart, or similar software preferred.

+ Language: Bilingual in Spanish and English is a plus.

+ Key Attributes: Strong organizational skills, continuous improvement thinking, time management abilities, and a team-oriented attitude.

Schedule

A Customer Relations Specialist will work f eight hour shifts from 8:00am - 4:30pm. The work week will run from Monday to Friday. This is a hybrid role and the employee may work from home 2-3 days per week.

Compensation

The range for this role is $26.41 - $36.97 hourly. Hiring wage will depend on qualifications and experience.

Benefits

At ERWSD, we value life-work balance and are leaders in the industry with our holistic benefits package, which includes but is not limited to:

+ Comprehensive medical, dental and vision coverage

+ Employee housing and $479 monthly housing stipend programs

+ Wellness program

+ Retirement savings plans (414h and 457)

+ 13.5 Paid Holidays

+ Paid Vacation, Sick and Comp Time

+ Relocation Assistance (if applicable)

+ $650 Annual Recreation Benefit

+ Tuition Reimbursement

+ Ski Pass, Electrical Vehicle, and Computer loan programs

Click HERE ( to learn more from our full 2024 Benefits Guide.

All District employees must submit to a pre-employment drug screen and extensive background check. For a full position description, ...@erwsd.org

All applicants must apply online atwww.erwsd.org by November 12, 2024.

We are an Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, sexual orientation, marital status, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.