We are hiring for our Smith Center pharmacy! We are now accepting applications for full-time or part-time employment as a Customer Relations Specialist . We are seeking candidates who excel in providing prompt, friendly, and positive experiences for customers and team members. The position requires maintaining confidentiality, the ability to multi-task, analytic skills, and paying close attention to detail. A positive attitude, strong communication, and computer skills are required. There is a career track opportunity with this position to become a Pharmacy Technician. Reports to Store Manager Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values Experience
- Pharmacy, retail sales, and/or customer service experience preferred; on-site training will be provided
Expectations
- Promote and adhere to the mission, vision, and values of Midwest Family Health
- Honest, loyal, and trustworthy
- Friendly and energetic personality
- Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
- Ability to take initiative to fulfill the duties and responsibilities of the position
- Must be detail-oriented and able to maintain an organized workflow
- Must be committed to close follow-up and timely completion of all assigned tasks
- Possess advanced computer and data input skills
- Skilled in operation of basic office equipment such as copier, fax, and telephone
- Skilled in the use of Microsoft Office, especially Excel and Word, software
- Ability to become skilled in the use of Pioneer Rx software
- Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner
- Ability to use the cash register and 10-key calculator with accuracy and efficiency
- Excellent math and verbal skills
- Ability to sit and/or stand for long periods of time
- Ability to climb stepladders, bend, twist, and maneuver in tight spaces
- Vision and hearing correctable to normal
- Ability to lift up to 40 pounds
- Ability to read, write, and speak English fluently
- Good short and long-term memory
- Recognize own limitations and seek assistance when required
- Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
- Assist customers with the selection of merchandise
- Utilize the Point-of-Sale system to process customer purchases and payments
- Assist with the receiving, restocking, ordering, and facing of merchandise
- Assist with marketing and publicity activities
- Answer phone calls
- Prescription deliveries to customers within the city limits
- Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning, etc.
- Any additional duties as assigned by the Store Manager or Pharmacist in Charge (PIC)
PHARMACY TECHNICIAN ( POTENTIAL CAREER TRACK ):
- Answer telephone and handle questions that do not require a pharmacist's expertise or judgment
- Receive written prescriptions or telephone refill requests
- Gather information needed to prepare prescriptions
- Record information needed before prescriptions can be dispensed
- Store written prescription forms after prescriptions are dispensed
- Enter data into a computer program
- Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
- Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
- Place completed prescriptions in the will-call bin
- Order, check in, and stock the pharmacy department shelves with medications when they arrive from suppliers
- Prepare insurance claims and verify payment
- Help patients find over-the-counter medications
- Check pharmacy stock for outdated medications
- Prepare medications for nursing homes
- Maintain immunization schedules and documentation
- Schedule and prepare documents for MTM (Medication Therapy Management) appointments
- Assist with CMR (comprehensive Medication Review) appointments
- Perform housekeeping duties within the pharmacy department
OTHER:
- Use of personal vehicle is occasionally required - mileage to be reimbursed at federal rate
- Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
- Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store
Requirements Other Requirements:
- Valid Driver's License required
- Dependable vehicle